Before payment
Review the selected company plan, price and billing period before making payment. Payment processing is enabled only when a plan is made available by the platform.
Refund eligibility
A refund may be considered when a duplicate payment is verified, a technical error charges an amount incorrectly, or a paid service cannot be activated because of a platform fault. Recruitment outcomes, candidate availability and hiring decisions are not refundable service guarantees.
How to request a refund
Send the payment reference, company name, payment date, amount and issue description to Pharma Academy support within 7 days of the transaction. We may request further information to verify the request.
Processing
Approved refunds are returned to the original payment method where possible. Bank and payment gateway processing times may vary.
Cancellations
Subscription cancellation prevents future renewals where that option is offered. Access and benefits remain available through the paid period unless the plan terms say otherwise.
Last updated: 28 September 2026